Putkiapu Pekka: your booking is tomorrow at 9, Mannerheimintie 21 apt. 4. Pekka will call on the way. Reply CANCEL to cancel.
Typically answers in under 3 seconds.
One number, one team building it and keeping it running. Below you see one day of calls, one example call word for word, and what happens under the surface.
- A natural Finnish-language voice with no translation lag
- Connects to your Google Calendar, other calendars are tailored
- A text message to the customer, an email summary to you, automatically
- Onboarding in 3–5 days, one month notice period
The demo is free · Onboarding in 3–5 days
§ 01 Example
The anatomy of one call.
An example case, not a real customer. A typical call takes 1 to 2 minutes. Below you see one example of the rhythm, and what the customer and you receive after the call.
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Hi, the kitchen pipe is blocked. Could you come this evening?
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Hello, sorry to hear that. Pekka's calendar is full today, but tomorrow at 9 would be free. Does that suit you?
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That suits me. The address is Mannerheimintie 21, apartment 4.
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All set, I have booked tomorrow at 9 for Mannerheimintie 21, apartment 4. I have sent you a text message confirmation. Pekka will call on the way. Anything else?
New booking · Mannerheimintie 21 apt. 4 · 22 Apr at 9:00
- Customer
- Mikko (tel. +358 40 ••• 347)
- Problem
- Blocked pipe in the kitchen
- Estimated time
- 1 h
- Note
- The customer was in a hurry and booked the next morning right away.
§ 02 Technology
What happens under the surface.
In plain words, without abbreviations. We name the individual service providers in the written agreement. They can change. The experience of using Umasvoice does not.
- Call connection
- The customer call connects in real time, and the audio is never stored.
- < 50 ms
- Speech understanding
- A Finnish-language model that also recognises trade vocabulary and regional dialects.
- < 600 ms
- Processing what was said
- Answers with your business information only, and never invents entries in the calendar.
- < 800 ms
- The reply voice
- A natural Finnish voice, with no robotic stress on the words.
- < 200 ms
- Booking the appointment
- Google Calendar in production. Outlook, Calendly and your own system are tailored.
- Real time
- Messages to the customer and to you
- A text message about the booking for the customer, an email summary for you.
- < 7 s
- End to end
- Measured from the end of the customer speaking to the start of the reply.
- < 3 s
§ 03 Team
The same team builds it and answers.
Umas Oy is a company registered in Espoo. The same people build Umasvoice, and the same people pick up the phone when something goes wrong, with no outsourcing and no ticket queues.
We build the Umasvoice call flow from your business information in 3–5 days. You tell us what to ask, Umasvoice learns the rest.
Umas Oy · Espoo · Business ID 3604932-4 · founded 2026
One demo, your own industry, 15 minutes.
Hear what Umasvoice sounds like 0:57
No minimum term · 1-month notice · No setup fee